Everything you order from AboutCurves.com will be shipped directly from our fulfillment center. We take special care to be sure that every item is in excellent condition and that we are shipping the correct item, size, and color. Although we work very hard to make sure your order is perfect, we do occasionally make a mistake. When you receive your order, please take a moment to check your item for proper size, color, and quality. If we have made an error with your order, please contact us within 21 days of your order ship date to exchange your item. Of course, we will reimburse your return shipping charges for USPS Priority Mail or USPS Air Mail.
If you received the correct item(s), but are simply not satisfied with your purchase, you may return any items for a refund, exchange, or store credit, subject to the terms below:
- Exchanges-If you would like to exchange your merchandise please contact us for a Return Merchandise Authorization Number (RMA#). About Curves is not responsible for return shipping charges and cannot be responsible for packages sent without Delivery Confirmation. We will ship your first exchange FREE within the United States and U.S. Territories.
- RETURNS ON ORDERS WITH "FREE SHIPPING" WILL BE CHARGED $7.99 IF THE REFUND BRINGS THE MERCHANDISE ORDER TOTAL BELOW $75.00.
- Items purchased “On Sale” can be returned for store credit only.
- State law prohibits the return of "Intimate Wear" once it has been worn. We strictly adhere to this law and will not receive any worn items.
- Due to health regulations we cannot accept any returns for Panties, Teddies, Teddiettes, Shoes, Hosiery-including Body Stockings, Garter Belts, or any Body Products (i.e. lotions, gels, oils, Body Butter or Love Dust.)
- Lingerie sets that include a panty, thong, or G-string will be shipped to you with the panty attached to the main garment. Once this panty is removed, the set is no longer eligible for return or exchange.
- This is all good news for you, because it means that when you purchase one of our products,you can feel secure that it has not been worn, or even tried on, by someone else. Your health and safety are our number one priority.
- Feather products are not eligible for return or exchange.
- Merchandise must be returned in the same condition in which it was originally shipped. A service charge of $10.00 minimum will be assessed for each piece of lingerie eligible for return or exchange, that is not returned with care.
- About Curves is not responsible for return shipping charges and cannot be responsible for packages sent without Delivery Confirmation.
- Merchandise must be returned in the same manner that it was shipped to you. If you received it in a box, it must be returned to us in a box. We are not responsible for damage to items being returned to us.
- A Return Merchandise Authorization Number (RMA#) is required for EVERY return. Within 21 days of your order ship date, contact us and we will email you with your RMA# and return instructions. We can only accept items for return that you stated in your request for an RMA#. We will not be able to process any extra items for return unless you have received prior approval.
Merchandise received by About Curves without a Return Merchandise Authorization Number (RMA#), or not meeting any other of the above criteria, will not be processed as a return and will not be returned to the sender.
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